Technical Support for TCP Net Dialler

TCP Net Dialler is the software that you will be using to dial up to our service. In order for a user to properly log on, TCP Net Dialler must know your username and password, be configured for the correct modem port, and have the correct modem initialization string for your particular modem. Below you will find a description of where to change each of these items to make sure that it is configured correctly for you and your computer.

Username and password

• Under the File menu in TCP Net Dialler, click on the menu item PPP Options.
• Then enter your user name in the first box. Your username is the preferred user name that you gave us when you signed up. My user name is peakster and my e-mail address is peakster@fci.net. Be sure to enter your user name here and not your e-mail address. Also, the user name must be in all lower case letters; the server is case sensitive when it comes to the username and the password.
• In the second box, enter your password. This is another vital action because the server is case sensitive so enter it exactly as you gave it to us at FCI. (Note that it will echo back stars or bullets and not the password itself).

Modem Com Port

• First of all, you need to be sure that you know which com port you are on. If you need a little help finding the com port you are on, click here for some suggestions.
• From the File menu choose Setup.
• Toward the bottom left, find the Slip Port. This is where you tell the program which com port your modem is on. You will also notice in the same screen is where you can set the speed of the com port. I would suggest the following settings:

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• if you have a 9,600 baud modem, choose 19,200
• if you have a 14,400 baud modem, choose 38,400
• if you have a 28,800 baud modem, choose 57,600

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Modem Initialization String

• The modem initialization string is a vital part of communicating with our server. It is important that the language that the modem is speaking/listening is compatable with the language that our server is speaking/listening. This is done generically by setting error correction to off and setting hardware flow control to on. Most of the time the factory defaults for a modem are set that way and the initialization string would look like this: AT&F. The only problem is that standards in modem strings is far from here. If you suspect that you are having problems with your modem string, contact technical support at FCI. (Also, to expidite measures, please have the modem manual handy).
• If you feel that you need a new modem initialization string and you have the correct one, to put it into TCP Net Dialler, go to the Dialler menu and select setup.cmd at the bottom. The first window will ask you for the Phone Number, hit OK. The second and third will ask if you need a *70, for Call Waiting or if you need a '9,' for an Outside Line, hit Cancel on these (unless you need either of those features, in which case you would enter the number and hit OK). On the fourth one, it will ask for the Modem initialization string. Here is where you would input the new string and hit OK.
• And then go to the Dialler menu and select Login to try out the new string.